faq general

How my device will be protected during the ship...

All our refurbished devices are shipped in their Loop-Mobile packaging. We quality check our packaging to offer great protection to your device in transit.

What accessories come with my device?

All our refurbished devices come with accessories including cables. These are compatible but not original manufacturer equipment.

What is a grade?

Our grades correspond to the state of external wear of our refurbished products. We have created a simplified and clear cosmetic classification system that precisely defines the grade of each device :Pristine: Like new...

What is the battery health of my device?

We test all our batteries. They must reach at least 80% of their initial charging capacity to ensure the efficiency of your phone.

What is the warranty?

All our refurbished products have a 12-month warranty that covers all technical malfunctions but does not support accidental damage, water damage, loss or theft.

When will my order be dispatched?

All orders received before 1pm are shipped on the same day - you’ll receive your order before you know it! We use courier tracking numbers for every order, so you will...