faq
How my device will be protected during the shipment?
What accessories come with my device?
What is a grade?
Pristine: Like new condition, flawless screen and body.
Very Good: Light scratches not visible at more than 12 inches. Screen may have light sign of wear, not visible when is in operation.
Good: Light but obvious scratches or dings visible on the screen and body.
Fair: Signs of use including potentially deep scratches and possible dents on the screen and body.
What is the battery health of my device?
What is the warranty?
When will my order be dispatched?
We use courier tracking numbers for every order, you will be able to follow your package from shipment to your door.
What is a refurbished device?
YOUR ORDER
What is the refund Policy?
Your product is eligible for a refund within 30 days following the delivery date. After validation of the return by our customer service, a shipping label will be issued. Once the device is received in our warehouse, our team will run a series of tests to confirm the eligibility of the refund. If the device qualifies, the refund will be issued. The whole process can take up to 5 days from the moment the device has been received back by our warehouse.
Refunds will be credited back on the original method of payment, this can take several days. Password locked device, and, or iCloud locked device will not be eligible for refund and will be returned to the device’s owner at its own cost.
Non-returnable items:
- Tempered glass
- Smartphone case
- Smartphone accessories
- Consumables such as cable, wire, plugs
- Gift cards
Can I return my device?
All our electonic devices can be returned free of charge within 30 days. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and include all its accessories. All returns must be approved by Loop-Mobile customer service, password and/or iCloud account must be removed from the device.
Non-returnable items:
- Tempered glass
- Smartphone case
- Smartphone accessories
- Consumables such as cable, wire, plugs
- Gift cards
When will my order be dispatched?
We use courier tracking numbers for every order, you will be able to follow your package from shipment to your door.
Warranty
Does my device come with a warranty?
All our refurbished products are backed up by a warranty, up to 12 months. It covers all technical malfunctions but does not support accidental damage, water damage, loss or theft.
The warranty does not cover accessories.
Payment
What payment methods are accepted on Loop-Mobile?
OUR DEVICES
When will my order be dispatched?
We use courier tracking numbers for every order, you will be able to follow your package from shipment to your door.
What does grade mean?
Pristine: Like new condition, flawless screen and body.
Very Good: Light scratches not visible at more than 12 inches. Screen may have light sign of wear, not visible when is in operation.
Good: Light but obvious scratches or dings visible on the screen and body.
Fair: Signs of use including potentially deep scratches and possible dents on the screen and body.
What can you expect from the battery?
How devices are tested?
What is a refurbished device by Loop?
Order Issue
How can I contact customer service if I have an issue with my order ?
As soon as you pass your order, you will receive an automatic email from us including our customer service contacts.
You can also send an email to: orders@loopmobile.co