faq
All our refurbished devices are shipped in their Loop-Mobile packaging. We quality check our packaging to offer great protection to your device in transit.
All our refurbished devices come with accessories including cable & AC plug. These are compatible but not original manufacturer equipment.
Our grades correspond to the state of external wear of our refurbished products. We have created a simplified and clear cosmetic classification system that precisely defines the grade of each device :
Pristine: Like new condition, flawless screen and body.
Very Good: Light scratches not visible at more than 12 inches. Screen may have light sign of wear, not visible when is in operation.
Good: Light but obvious scratches or dings visible on the screen and body.
Fair: Signs of use including potentially deep scratches and possible dents on the screen and body.
We test all our batteries. They must reach at least 80% of their initial charging capacity to ensure the efficiency of your phone.
All our refurbished products have a 12 months warranty that covers all technical malfunctions but does not support accidental damage, water damage, loss or theft.
All orders received before 1pm are shipped on the same day - You’ll receive your order before you know it!
We use courier tracking numbers for every order, you will be able to follow your package from shipment to your door.
A refurbished device is a used device that has been tested and graded by our experts. We test 70 key features on each phone to provide you with the best quality.
YOUR ORDER
Your product is eligible for a refund within 30 days following the delivery date. After validation of the return by our customer service, a shipping label will be issued. Once the device is received in our warehouse, our team will run a series of tests to confirm the eligibility of the refund. If the device qualifies, the refund will be issued. The whole process can take up to 5 days from the moment the device has been received back by our warehouse.
Refunds will be credited back on the original method of payment, this can take several days. Password locked device, and, or iCloud locked device will not be eligible for refund and will be returned to the device’s owner at its own cost.
Non-returnable items:
- Tempered glass
- Smartphone case
- Smartphone accessories
- Consumables such as cable, wire, plugs
- Gift cards
All our electonic devices can be returned free of charge within 30 days. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and include all its accessories. All returns must be approved by Loop-Mobile customer service, password and/or iCloud account must be removed from the device.
Non-returnable items:
- Tempered glass
- Smartphone case
- Smartphone accessories
- Consumables such as cable, wire, plugs
- Gift cards
All orders received before 1pm are shipped on the same day - You’ll receive your order before you know it!
We use courier tracking numbers for every order, you will be able to follow your package from shipment to your door.
Warranty
All our refurbished products are backed up by a warranty, up to 12 months. It covers all technical malfunctions but does not support accidental damage, water damage, loss or theft.
The warranty does not cover accessories.
Payment
Loop-Mobile accepts Visa, MasterCard, American Express and Paypal. You can also use Apple Pay or Google Pay. We do not accept payments via bank transfer, check, or cash.
OUR DEVICES
All orders received before 1pm are shipped on the same day - You’ll receive your order before you know it!
We use courier tracking numbers for every order, you will be able to follow your package from shipment to your door.
Our grades define the cosmetic aspect of our refurbished products. We have created a simplified and clear cosmetic classification system that precisely defines the grade of each device :
Pristine: Like new condition, flawless screen and body.
Very Good: Light scratches not visible at more than 12 inches. Screen may have light sign of wear, not visible when is in operation.
Good: Light but obvious scratches or dings visible on the screen and body.
Fair: Signs of use including potentially deep scratches and possible dents on the screen and body.
All our batteries are tested, we ensure that they reach at least 80% of their capacity.
Each device is individually tested by one of our technicians. We run a series of 70 tests to ensure your device is fully functional.
A refurbished device by Loop is a 2nd hand device. Your satisfaction is our priority, this is why all our devices have been tested and graded to meet your expectation. We want you to fully enjoy your phone!
Order Issue
As soon as you pass your order, you will receive an automatic email from us including our customer service contacts.
You can also send an email to: orders@loopmobile.co
Shipment
All electronics devices are shipped with DHL Express. Local delivery time in UK is 24 hours, up to 48 hours in Europe.
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